AI-Powered Call Transcription& Agent Coaching
Transform every customer call into a coaching moment. Join the waitlist for early access to accurate transcription, agent script analysis, AI-powered coaching feedback, and notifications across email, Slack, Discord, and more.
Join the waitlist to get early access and special launch discounts.
How it works
Our automated workflow processes your calls and delivers coaching insights—the same pipeline support teams use in Verbalytics AI.
Transcribe Audio
Recordings from Google Drive, OneDrive, or webhook are transcribed into searchable text.
Download Agent Details
Each call is matched to the agent, folder route, and script you configured in the dashboard.
Analyze Scripts
Conversations are compared against your approved scripts and best practices to find coaching moments.
AI Analysis
Our AI reviews transcripts to identify coaching opportunities and skill-building moments.
Get Suggestions
Personalized coaching recommendations and call summaries are ready to help agents grow.
Team Notifications
Managers and agents receive alerts via email, Slack, Discord, or SMS.
Transcribe Audio
Recordings from Google Drive, OneDrive, or webhook are transcribed into searchable text.
Download Agent Details
Each call is matched to the agent, folder route, and script you configured in the dashboard.
Analyze Scripts
Conversations are compared against your approved scripts and best practices to find coaching moments.
AI Analysis
Our AI reviews transcripts to identify coaching opportunities and skill-building moments.
Get Suggestions
Personalized coaching recommendations and call summaries are ready to help agents grow.
Team Notifications
Managers and agents receive alerts via email, Slack, Discord, or SMS.
Transcribe Audio
Recordings from Google Drive, OneDrive, or webhook are transcribed into searchable text.
Download Agent Details
Each call is matched to the agent, folder route, and script you configured in the dashboard.
Analyze Scripts
Conversations are compared against your approved scripts and best practices to find coaching moments.
AI Analysis
Our AI reviews transcripts to identify coaching opportunities and skill-building moments.
Get Suggestions
Personalized coaching recommendations and call summaries are ready to help agents grow.
Team Notifications
Managers and agents receive alerts via email, Slack, Discord, or SMS.
Powerful features for support teams
Everything you need to coach, develop, and grow a stronger support team—before we open general availability.
Audio transcription
Accurate, speaker-aware transcription of support calls so you can search, review, and coach from real conversations.
Agent script analysis
Compare each call against approved scripts and best practices to surface coaching opportunities and help the whole team level up.
AI insights & notifications
Surface coaching opportunities and route alerts to email, Slack, Discord, and other channels your team already uses.