AI-Powered Call Transcription& Agent Analysis
Transform customer support calls into actionable insights. Join the waitlist for early access to accurate transcription, agent script analysis, AI-powered coaching, and notifications across email, Slack, Discord, and more.
Join the waitlist to get early access and special launch discounts.
How it works
Our automated workflow processes your calls and delivers actionable insights—the same pipeline support teams use in Verbalytics AI.
Transcribe Audio
Recordings from Google Drive, OneDrive, or webhook are transcribed into searchable text.
Download Agent Details
Each call is matched to the agent, folder route, and script you configured in the dashboard.
Analyze Scripts
Conversations are checked against your approved scripts and quality guidelines.
AI Analysis
Our AI reviews transcripts to identify coaching opportunities and compliance gaps.
Get Suggestions
Personalized recommendations and call summaries are ready for QA and coaching.
Team Notifications
Managers and agents receive alerts via email, Slack, Discord, or SMS.
Transcribe Audio
Recordings from Google Drive, OneDrive, or webhook are transcribed into searchable text.
Download Agent Details
Each call is matched to the agent, folder route, and script you configured in the dashboard.
Analyze Scripts
Conversations are checked against your approved scripts and quality guidelines.
AI Analysis
Our AI reviews transcripts to identify coaching opportunities and compliance gaps.
Get Suggestions
Personalized recommendations and call summaries are ready for QA and coaching.
Team Notifications
Managers and agents receive alerts via email, Slack, Discord, or SMS.
Transcribe Audio
Recordings from Google Drive, OneDrive, or webhook are transcribed into searchable text.
Download Agent Details
Each call is matched to the agent, folder route, and script you configured in the dashboard.
Analyze Scripts
Conversations are checked against your approved scripts and quality guidelines.
AI Analysis
Our AI reviews transcripts to identify coaching opportunities and compliance gaps.
Get Suggestions
Personalized recommendations and call summaries are ready for QA and coaching.
Team Notifications
Managers and agents receive alerts via email, Slack, Discord, or SMS.
Powerful features for support teams
Everything you need to monitor, analyze, and improve customer support conversations—before we open general availability.
Audio transcription
Accurate, speaker-aware transcription of support calls so you can search, QA, and coach from real conversations.
Agent script analysis
Compare performance against approved scripts and policies so compliance and quality stay consistent across the team.
AI insights & notifications
Surface coaching opportunities and route alerts to email, Slack, Discord, and other channels your team already uses.